Help, My Event Isn't Loading!
We have a number of articles aimed at troubleshooting the loading process:
I See a Black Screen
I'm Stuck Loading Between 50% and 95%
I'm Stuck Loading Between 95% and 100%
I've Failed The Compatibility Check
If none of these help you, please reach out to our live suppoVery popularMy Mic/Camera Isn't Working
### If you have an external mic, try turning it off and on again.
as cliched as that may be, it's usually the solution...
Otherwise, try:
Check that you've given us the necessary permissions:
Chrome
Firefox
[Edge](https://support.microsoft.com/en-us/windows/windows-10-camera-microphone-and-privacy-a83257bc-e9Some readersI've Failed The Compatibility Check
If you've failed the compatibility check, you can enter but we cannot guarantee a smooth experience.
Failing the compatibility check means that your device does not meet all of our system requirements.
To read more about why your device might have failed, read What Are The System Requirements?.
For a more detailed compatibility check, visit Our Compatibility Checker
# Next Steps
MSome readersI'm Stuck Loading Between 50% and 95%
Disable Ad blockers for this site - We're currently experiencing an issue with ad blockers. Turning off ad blockers for this site should resolve this. We promise not to send you any ads!
Use our compatibility checker for more in depth diagnostics - Go to Compatibility Checker. If the check fails, see the following article: I've Failed The Compatibility Check.
Otherwise, it coulSome readersI See a Black Screen
This is usually caused by one of the following reasons:
**1) Your device does not have sufficient RAM/CPU capacity ** - If you have a large number of browser tabs or desktop applications open, try closing those and then return to the page. If you have a higher spec device available, try again using that.
2) Outdated browser version - You may be using an outdated version of your browser. If you're using Chrome, you can check this by opening the URL chrome://settings/help which will updaFew readersI'm Stuck Loading Between 95% and 100%
This usually means that the event is failing to make a connection with our servers.
Check your internet connection is stable, and has above 5mb download and upload speeds. You can check the speed here: https://www.speedtest.net/
Check our VPN/Firewall Troubleshooting article
If you see a 'Connect' button appear in the middle of the screen, click it.
It's always worth refreshing the page if you're in doubt - sometimes the connecFew readersVPN/Firewall Troubleshooting
There are a number of things you can try that will reduce the risk of an interrupted experience:
If you can turn off your VPN, turn it off
If you can turn off your Firewall, turn it off
Whitelist gamerjibe.com and all incoming/outgoing connectionsFew readers
