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Help, My Event Isn't Loading!
We have a number of articles aimed at troubleshooting the loading process: I've Failed The Compatibility Check I'm Stuck Loading Between 50% and 95% I'm Stuck Loading Between 95% and 100% I See a Black Screen After Loading Finishes I
I've Failed The Compatibility Check
If you've failed the compatibility check, you can enter but we cannot guarantee a smooth experience. Failing the compatibility check means that your device does not meet all of our system requirements. To read more about why your device might have failed, read What Are The System Requirements?. For a more detailed compatibility check, visit Our Compatibility Checker # Next Steps M
I'm Stuck Loading Between 50% and 95%
This means the browser is currently fetching the files required to run the event. We aim to keep our events under 30mb in size, so this step could take up to a minute for some slower internet speeds.
I See a Black Screen After Loading Finishes
This is usually caused by one of the following reasons: 1) Outdated browser version -- You may be using an outdated version of your browser. If you're using Chrome, you can check this by opening the URL chrome://settings/help which will update your Chrome version automatically and suggest a restart of your browser. After restarting, please try re-entering the event. 2) Hardware acceleration is disabled-- Ensure you have hardware acceleration enabled on your browser. If you're using
I'm Stuck Loading Between 95% and 100%
This usually means that the event is downloaded and running correctly, but that it's trying to make a connection with our servers. We ask for your patience and that you wait another couple of minutes. Click on the 'Connect' button if you see it appear in the middle of the screen.
My Mic/Camera Isn't Working
### If you have an external mic, try turning it off and on again. as cliched as that may be, it's usually the solution... Otherwise, try: Check that you've given us the necessary permissions: Chrome Firefox [Edge](https://support.microsoft.com/en-us/windows/windows-10-camera-microphone-and-privacy-a83257bc-e9