Help, My Event Isn't Loading!
We have a number of articles aimed at troubleshooting the loading process:
I've Failed The Compatibility Check
I'm Stuck Loading At 89%
I'm Stuck Loading At 94%
If none of these help you, please reach out to our live support team via the chat in the bottom right of your screen.Very popularI've Failed The Compatibility Check
If you've failed the compatibility check, you can enter but we cannot guarantee a smooth experience.
Failing the compatibility check means that your device does not meet all of our system requirements.
To read more about why your device might have failed, read What Are The System Requirements?.
For a more detailed compatibility check, visit Our Compatibility Checker
# Next Steps
MFew readersI'm Stuck Loading At 94%
This usually means the environment is downloaded and working, so we ask for your patience and to wait a couple more minutes.Few readersMy Mic Isn't Working
### If you have an external mic, try turning it off and on again.
as cliched as that may be, it's usually the solution...
If it still isn't working, check that you've given us the necessary permissions:
Chrome
Firefox
[Edge](https://support.microsoft.com/en-us/windows/windows-10-camera-microphone-and-privacy-a8Few readersI'm Stuck Loading At 89%
This means the browser is currently fetching the files required to run the event.
We aim to keep our events under 50mb in size, so this step could take up to a minute for some slower internet speeds.Few readers
