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Help, My Event Isn't Loading!
We have a number of articles aimed at troubleshooting the loading process: I See a Black Screen I'm Stuck Loading Between 50% and 95% I'm Stuck Loading Between 95% and 100% I've Failed The Compatibility Check If none of these help you, please reach out to our live suppo
What Are The System Requirements?
Browser Support We officially support the latest version of: ** Chrome** We partially support the latest versions of: ** Firefox** ** Edge** ** Brave** Note: Partial support means that the browser can be used, but we cannot guarantee a seamless experience We do not support: ** Safari ** Device Supp
It looks like you're having trouble accessing our event! Based on the error message you saw, follow the troubleshooting steps below: Your browser is not compatible Check our System Requirements to make sure you're using a supported browser. Try our deskt
My Mic/Camera Isn't Working
### If you have an external mic, try turning it off and on again. as cliched as that may be, it's usually the solution... Otherwise, try: Check that you've given us the necessary permissions: Chrome Firefox [Edge](https://support.microsoft.com/en-us/windows/windows-10-camera-microphone-and-privacy-a83257bc-e9
It looks like you're having some connection issues! Use the connection diagnosis tool in the bottom left of your Gamerjibe Event window to determine where the issue lies, then follow the troubleshooting steps below: Internet If you're using Wi-Fi, try moving closer to your router Check your internet speed here. We require a minimum of 5mb/s download and upload speeds. Socket If you're using a VPN or Firewall, or you're on a corporate device, see
I'm Stuck Loading Between 50% and 95%
Disable Ad blockers for this site - We're currently experiencing an issue with ad blockers. Turning off ad blockers for this site should resolve this. We promise not to send you any ads! Use our compatibility checker for more in depth diagnostics - Go to Compatibility Checker. If the check fails, see the following article: I've Failed The Compatibility Check. Otherwise, it coul
I See a Black Screen
This is usually caused by one of the following reasons: **1) Your device does not have sufficient RAM/CPU capacity ** - If you have a large number of browser tabs or desktop applications open, try closing those and then return to the page. If you have a higher spec device available, try again using that. 2) Outdated browser version - You may be using an outdated version of your browser. If you're using Chrome, you can check this by opening the URL chrome://settings/help which will upda
I'm Stuck Loading Between 95% and 100%
This usually means that the event is failing to make a connection with our servers. Check your internet connection is stable, and has above 5mb download and upload speeds. You can check the speed here: https://www.speedtest.net/ Check our VPN/Firewall Troubleshooting article If you see a 'Connect' button appear in the middle of the screen, click it. It's always worth refreshing the page if you're in doubt - sometimes the connec
There are a number of things you can try that will reduce the risk of an interrupted experience: If you can turn off your VPN, turn it off If you can turn off your Firewall, turn it off Whitelist gamerjibe.com and all incoming/outgoing connections
How did I get disconnected?
Disconnected from chat? You may have been idle for more than 15 minutes. You will see a green "Connect" button in the middle of your screen to re-connect to the space. I was kicked out of the event If you have been idle for more than 180 minutes, you may find yourself kicked from the event, but you can always re-ente