This usually means that the event is downloaded and running correctly, but that it's trying to make a connection with our servers. We ask for your patience and that you wait another couple of minutes.

Click on the 'Connect' button if you see it appear in the middle of the screen.

If you're stuck at this stage indefinitely, please send us a bug report with details of your computer and browser setup, or contact us through the live chat in the bottom right of your screen.

Published on: 18 / 11 / 2020