This usually means that the event is failing to make a connection with our servers.
Check your internet connection is stable, and has above 5mb download and upload speeds. You can check the speed here: https://www.speedtest.net/
Check our VPN/Firewall Troubleshooting article
If you see a 'Connect' button appear in the middle of the screen, click it.
It's always worth refreshing the page if you're in doubt - sometimes the connection just fails the first time
If you're stuck at this stage for more than 2 minutes and none of the above steps worked, please send us a bug report with details of your computer and browser setup, or contact us through the live chat in the bottom right of your screen.
Check your internet connection is stable, and has above 5mb download and upload speeds. You can check the speed here: https://www.speedtest.net/
Check our VPN/Firewall Troubleshooting article
If you see a 'Connect' button appear in the middle of the screen, click it.
It's always worth refreshing the page if you're in doubt - sometimes the connection just fails the first time
If you're stuck at this stage for more than 2 minutes and none of the above steps worked, please send us a bug report with details of your computer and browser setup, or contact us through the live chat in the bottom right of your screen.
Published on: 18 / 11 / 2020