This guide will help you to configure your device to make sure you're able to successfully load and use the 3D event venue.

If you would prefer to not reconfigure your own browser, you can click here to download our desktop app.

Check your system requirements to make sure you have a compatible browser and device - What Are The System Requirements?

If your computer has 8GB of RAM or less - make sure you close as many other browser tabs and desktop applications as you can.

Make sure you have WebGL enabled - How Do I Enable WebGL?

If using Chrome, enable Hardware Acceleration - How to Turn Hardware Acceleration On and Off in Chrome.

Check if your internet connection is stable - and has above 5mb download and upload speeds. You can check the speed here: https://www.speedtest.net/

If you have an Adblocker, configure it to allow Gamerjibe - Brave's adblocker and other adblocker extensions sometimes falsely recognize critical Gamerjibe network requests as ads. We do not track or store any personal data that isn't explicitly given to us, and we do not allow third party ads on our platform.

If you're using a VPN or Firewall, turn it off. - If you can't do that, see this article VPN/Firewall Troubleshooting.

If you still have trouble accessing an event, please reach out to our tech support via the chat icon in the bottom right of your screen.
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