We've released the beta version of our Desktop App to help you get around compatibility issues: Desktop App Download Guide

It looks like you're having trouble accessing our event! Based on the error message you saw, follow the troubleshooting steps below:

Your browser is not compatible

Check our System Requirements to make sure you're using a supported browser.
Try our desktop app: Desktop App Download Guide

Your platform is not compatible

Check our System Requirements to make sure you're using a supported device and platform.

Your GPU is not compatible
or
Your browser is not configured properly

This means that either:

Your device doesn't have the necessary hardware to render the 3D graphics for this event
Your device is not configured to use the necessary hardware

You can:

Make sure you have WebGL enabled - See How Do I Enable WebGL?

Make sure Hardware acceleration is enabled - Ensure you have hardware acceleration enabled on your browser. If you're using Chrome, you can check this by opening the URL chrome://settings/system and toggling on "Use hardware acceleration when available". Once enabled, please restart your browser and try re-entering the event.

Try a different browser - It's also possible that the issue is due to a conflicting extension. Try another supported browser, or try opening the event in incognito mode.

Try our desktop app: Desktop App Download Guide

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