Question 1

Help, My Event Isn't Loading!

Accepted Answer

We have a number of articles aimed at troubleshooting the loading process:

If none of these help you, please reach out to our live support team via the chat in the bottom right of your screen.

Question 2

Device Configuration Guide

Accepted Answer

This guide will help you to configure your device to make sure you're able to successfully load and use the 3D event venue.

**If you would prefer to not reconfigure your own browser, you can click here to download our desktop app. **

${color}[#000000](Check your system requirements to make sure you have a compatible browser and device) - What Are The System Requirements?
If your computer has 8GB of RAM or less - make sure you close as many other browser tabs and desktop applications as you can.
Make sure you have WebGL enabled - How Do I Enable WebGL?
If using Chrome, enable Hardware Acceleration - How to Turn Hardware Acceleration On and Off in Chrome.
Check if your internet connection is stable - and has above 5mb download and upload speeds. You can check the speed here: https://www.speedtest.net/
If you have an Adblocker, configure it to allow Gamerjibe - Brave's adblocker and other adblocker extensions sometimes falsely recognize critical Gamerjibe network requests as ads. We do not track or store any personal data that isn't explicitl

Question 3

Frequently Asked Questions

Accepted Answer

Frequently Asked Questions

Q: Frequently Asked Questions

<h1 id="frequentlyaskedquestions">Frequently Asked Questions</h1> <h3 id="general">General</h3> <ul> <li><a href="/en/article/help-my-event-isnt-loading-ctam42/">Help, My Event Isn't Loading!</a></li> <li><a href="/en/article/tell-me-more-about-gamerjibe-yo8uoy/">Tell me more about Gamerjibe!</a></li> </ul> <h3 id="attendees">Attendees</h3> <ul> <li><a href="/en/article/how-do-i-attend-an-event-1l6avkg/">How Do I Attend An Event?</a></li> </ul> <h3 id="organisations">Organisations</h3> <ul> <li><a href="/en/article/how-do-i-create-an-organization-me8uz0/">How Do I Create An Organization?</a></li> <li><a href="/en/article/how-do-i-run-an-event-xufycy/">How Do I Run An Event?</a></li> </ul> <h3 id="imseeingaweirdbugnotcoveredinthisfaqorwouldliketogivefeedback">I'm seeing a weird bug not covered in this FAQ or would like to give feedback</h3> <p>We're actively looking to resolve bugs and address feedback to make the experience smoother. </p> <p>| Please get in touch with us anytime through the bottom-right help module or you can email us directly at team@gamerjibe.com. Thank you!</p>

General

Attendees

How Do I Attend An Event?

Organisations

I'm seeing a weird bug not covered in this FAQ or would like to give feedback

We're actively looking to resolve bugs and address feedback to make the experience smoother.

| Please get in touch with us anytime through the bottom-right help module or you can email us directly at team@gamerjibe.com. Thank you!

Question 4

How Do I Get a Password?

Accepted Answer

If you're trying to join an event and you're being prompted for a password, that means that the organizer of the event has decided to make the event private. The event is only accessible with a valid password.

Usually, for a private event, the event organizer will create and distribute a password.

If you don't have a password, please get in touch with the event organizer directly.

| If the event organiser has opted to share their contact information, you'll be able to find it on the event's landing page.

Question 5

What Are The System Requirements?

Accepted Answer

Browser Support

We officially support the latest version of:

** Chrome**

We partially support the latest versions of:

Note: Partial support means that the browser can be used, but we cannot guarantee a seamless experience

We do not support:

** Safari **

Device Support

We officially support desktop and laptop devices at this time. Mobile is not currently supported.

The minimum screen size supported for live events is 1024 x 720

|| Although there may be support for some tablets or notebooks, our team cannot promise reliability outside our officially supported platforms. We are actively looking at ways to expand compatibility to the full range of devices and browsers.

Other System Requirements

8GB of RAM

If you have a computer that has less memory or are unsure, we recommend closing other applications and browser tabs before entering the event.

WebGL Support

This ensures that you're able to see the 3D venue. See ** How Do I Enable WebGL? **

| Tip: Use our compatibility checker to check your system capabilities

Question 6

How Do I Create A Booth?

Accepted Answer

|| If you need help or run into any issues, use the support chat in the bottom-right corner of your screen. We are here to help!

Let's get your booth ready!

Creating a virtual booth is easy, and there's no clean up when the event is over! ** Click here ** to get started and follow these steps:

Log in to Gamerjibe

Log in using your LinkedIn, Discord, Google, or Facebook account.

Create your organization

Fill out your organization profile, upload a logo, and pick out a couple of colors to brand your booth.

Upload media

Let attendees know who you are with an introductory video and/or some slides. Use the preview to make sure everything is looking great!

Add links and contact info

Share your website, social media links, and contact information to make it easy to connect and stay in touch with everyone you meet.

Notify the event organizer

Once you're done editing, please notify the event organizer, or fernandalee@gamerjibe.com, and they'll add your booth to the appropriate event(s).

That's it!

|| Our current file size limits are 5MB for images and 50MB for videos. We also recommend videos be in MP4 format.

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